At the heart of any tourism business is the guests you serve, the services you offer and the rewards you make as a result. Everything your business does will be geared towards total guest satisfaction, and your skills, and those of your team, are key to achieving that result.

The Build Programme places the needs and aspirations of your business at its core and builds a programme of learning activities around those needs and aspirations.

The programme is offered without cost by the South of Scotland Business Solutions.

The programme is a business diagnostic tool that has been developed to look at the skills needs of a business based upon the specific aspirations, development needs and environment in which it operates. It is designed so that the business can get the best out of its’ owners, management and employees by analysing the business itself, the owners, management and employee strengths and weaknesses and to develop a plan to ensure everyone in the business has the right skills and knowledge to meet the goals of the business.